I get an error on the survey

An error can occur on a survey for a couple of reasons. 

  1. If cookies are not enabled on your browser, at the end of the survey you will not be recognized as a respondent and will receive a time out. Please make sure your cookies have been enabled.
  2. If you leave the survey open for an extended amount of time, the browser session will expire and you will be timed out from the survey.
  3. If you navigate away from the survey, you will be timed out and not be able to finish the survey.
  4. If you are not using a supported browser, have not enabled popups, do not have the latest version of Flash Media Player downloaded, you will be timed out and not able to complete the survey.
  5. If you have taken the survey from a device, such as a smartphone or tablet, that doesn’t support Flash Media you will be timed out and unable to complete the study. 

Whenever you are timed out from a survey, you will not be able to access it again. A new link cannot be sent and the survey cannot be reset.

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